Adam,Rouilly  /  Support  /  Frequently Asked Questions

Frequently Asked Questions

Our support centre includes technical support, product repairs and frequently asked questions. For further assistance, please contact us via email, phone or use the website’s live chat feature to chat in real-time with a support representative.

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Using our website

How do I use the + Add to Quote / i Request Info system?

You can use the system to build a quotation or request information about products. Simply click the “Add to Quote” or “Request Info” button on any product page. When you have finished selecting products, click the basket icon on the navigation bar and enter the required information. Our Sales Department will then contact you. Customers from outside the UK should contact their local Distributor.

How do I place an order?

We accept orders by phone, e-mail, or fax. For details on how to place an order, please see our “How to Place an Order” page. Non-UK Customers should contact their local Distributor or our Export Sales Department. Online ordering is not available at the moment, and we regret that we are unable to accept credit card payments.

Our products

I can’t find a product for my exact requirement. Can you help me?

If you can’t find a particular item for your exact requirements, our knowledgeable sales team may be able to recommend a product or source an item for you through our global contacts. We are also open to investigating the possibility of design and manufacture. Please contact us for assistance.

I would like a demonstration of a product before purchase. Can you do this?

We understand that purchasing training equipment is a significant investment. We have many of our popular models available for demonstrations. If you’d like a demonstration, we can arrange a visit from one of our UK Sales Executives at a time convenient to you. Please contact us. Non-UK Customers should contact their local Distributor.

I have a clinical skills simulator or anatomical model that requires repair. Can you do this?

We can repair, service, or restore many of the clinical skills simulators or anatomical models in our range. Depending on the case, we may be able to repair your product with you, or it might need to be serviced at our production facility. For more information on our repair service, please contact us.

I require a replacement instruction manual for my product. Are these available?

Replacement instruction manuals are available as PDFs from our Sales Department. Please contact us for assistance.

My AR251 Venepuncture, Cannulation & Infusion Arm requires replacement skin/veins. Are these available?

Replacement skin and vein sets are available for our AR251 and AR251-B VENEPUNCTURE, CANNULATION & INFUSION ARMs. You can find these under the “Replacement Parts” tab on the product page. Replacing the skin and veins is a relatively simple procedure, but if you prefer, we can carry out this service for you. Please contact us for further details.

I have a natural bone skeleton I no longer require. Can you buy this from me?

The Human Tissue Act introduced in 2004 prohibits the buying and selling of human tissue. If you have a natural bone skull or skeleton that you no longer require, please contact us for further clarification.

Our company

Can I find out more about your company history?

We have put our rich heritage into a timeline that can be viewed in “Our History.” Additionally, we have a limited stock of our special Centenary booklet. If you would like one or need further information, please contact us.

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