Export Customers: Terms and Conditions

How to Place Orders

  • Please place all orders in writing by fax or email
  • Please quote your account number if known
  • Please quote Catalogue Numbers and descriptions wherever possible


A non-refundable deposit is required with your order.

Pre-payment in Pounds Sterling through either: Banker’s Draft encashable in England or Mail Transfer.

We are unable to accept cash.

Terms of Business

Prices printed are net, unpacked, ex-works. We reserve the right to alter these prices without prior notice.

All unquoted orders will be invoiced at the price current at the time of dispatch.

Please contact our Export Department for a quotation for packing and carriage charges.

This price list supersedes our previous price lists.

The price of any product not prefixed “AR” may be subject to change without notice.

Returned Goods

If you wish to return any goods you must obtain an authorisation number allocated by our Customer Services Department.

Please refer to your Account Number and our reference number.

Please send any goods prepaid at your risk. Any returns that are not prepaid will be refused.

A 15% restocking charge will be charged to your account.


If goods are received damaged, please notify the carrier and Adam,Rouilly in writing within 3 days from receipt.

Failure to observe these requirements may disqualify your claim.