Operations Update - June 2020

We are delighted to still be supporting customers with their training equipment requirements, but some of the ways in which we work have changed:

 

Sales, Support and Product Demonstrations

Our Sales Department are on hand to offer assistance with placing orders and any enquiries you might have - please
Contact Us as normal Monday – Friday 8am- 4pm. 

We recognise purchase of training equipment represents a significant investment of budget, and therefore we would be delighted to discuss the possibility of product demonstrations in compliance with social distancing or via video conferencing. Please contact our Sales Team who would be happy to discuss your requirements with you. 



 

Product Spares and Repairs

We offer a comprehensive range of spare parts for your simulator or model, listed on the individual product pages on our website.

Please note that all repair packages received will be quarantined for seven days, before being opened.  Once opened and assessed by our Production Team, we will then be able to advise of a completion date for your repair.
 
We are also supporting customers who wish to carry out out their own re-skinning and re-veining of injection training arms and have created a "How to" guide here.  Our Sales Department are always pleased to offer advice on repairs or spare parts - please Contact Us



 

Simulators/Part Task Trainers - Cleaning and Hygiene 

Local guidelines around social distancing, hand washing and the wearing of gloves before handling any of our clinical skills simulators or part task trainers should be adhered to. Many of our simulators contain different types of material or sensitive electronic parts and, as such, require different cleaning procedures. The user manual of most simulators will detail the usual cleaning procedure and we strongly advise following the advice given. If you have any queries please contact our Sales Department who will be pleased to advise - please Contact Us